1. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Billing address
• Government ID details (for verification / compliance)

b. Booking Information

• Check-in and check-out dates
• Number of guests
• Special requests or preferences

c. Payment Information

• Payments are processed securely via third-party gateways
• We do not store card or sensitive financial data

d. Technical & Usage Data

• IP address
• Device and browser details
• Pages visited, time spent, interactions
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Process and confirm bookings
• Communicate booking details and updates
• Provide customer support
• Improve website performance and user experience
• Comply with legal and regulatory requirements
• Prevent fraud, misuse, or illegal activity
• Send promotional communication (only with opt-in consent)

3. Consent

By using our website or making a booking, you consent to the collection, use, processing, and transfer of your information as described in this Privacy Policy.

4. Sharing of Information

We do not sell your personal data. However, we may share information with:

• Property owners / villa managers for booking fulfillment
• Payment gateway providers
• Service providers (hosting, analytics, communication tools)
• Government or legal authorities if required

All third parties are obligated to handle data securely.

5. Data Security

We implement strong safeguards including:

• Encryption (in transit and where applicable at rest)
• Restricted access controls
• Data minimization (only necessary data collected)
• Secure third-party integrations

However, no system is completely secure.

6. Data Retention

We retain your data only as long as necessary:

• To fulfill bookings and services
• To comply with legal/tax obligations
• For fraud prevention and dispute resolution

Data is deleted or anonymized when no longer required.

7. Cookies, Analytics & Tracking

We use cookies and similar technologies to:

• Improve user experience
• Store preferences
• Analyze traffic and behavior

We may use third-party tools such as analytics providers to understand usage patterns. You can disable cookies through your browser settings.

8. Log Data & Usage Monitoring

Our systems automatically collect technical data (IP, browser, pages visited, etc.) to maintain platform performance, analyze usage trends, and improve services. This data is generally non-identifiable unless combined with other data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or privacy practices.

10. Third-Party Services & Integrations

We may use third-party services (payment gateways, analytics tools, etc.). These providers operate under their own privacy policies, and we encourage you to review them.

11. International Data Transfers

Your data may be processed or stored on servers outside your region. By using our services, you consent to such transfers, even if data protection laws differ.

12. User Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal requirements)
• Opt out of marketing communications

Requests can be made via contact details below.

13. Account & Data Control

You may request to:

• Update or correct your information
• Delete your data or account

We may retain certain information if required for legal or operational purposes.

14. Children's Privacy

• Our services are not intended for individuals below 18 years booking independently
• We do not knowingly collect data from children without guardian consent
• Any such data will be deleted if identified

15. Legal Compliance & Disclosure

We may disclose your information if required to:

• Comply with laws, regulations, or legal requests
• Protect rights, property, or safety
• Prevent fraud or illegal activities

16. Business Transfers

In case of merger, acquisition, or restructuring, your data may be transferred as part of business assets.

17. Testimonials & User Content

With your consent, we may display testimonials, reviews, or user-generated content (e.g., photos) on our platform. You may request removal at any time.

18. Phishing & Security Awareness

We will never ask for sensitive information (passwords, card details, OTPs) via unsecured communication (email/phone). Users are advised to stay cautious of fraudulent requests.

19. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

20. Contact Information

ORU Villas

Email: oruvillas@gmail.com